Privacy Policy

Effective Date: July 8, 2026

Neighbors In Action is deeply committed to protecting the privacy of our community members, participants, donors, and website visitors. This Privacy Policy explains how we collect, use, protect, and handle your information when you visit our website at neighborsinaction.com, signup for our programs, or interact with us digitally.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to better serve our community, process donations, and provide updates about our programs.

Information You Provide Voluntarily: We collect personal information that you explicitly send to us when you fill out contact forms, register for youth or community programs, sign up for our newsletter, apply to volunteer, or make a donation. This may include your name, email address, phone number, mailing address, and billing information.
Information Collected Automatically: When you visit our website, we automatically collect basic analytics data, such as your IP address, browser type, operating system, pages visited, and the dates/times of your visit. This data is aggregated and does not identify you personally; we use it strictly to improve our website's performance and user experience.

2. How We Use Your Information

We use the information we collect to support our daily operations and community initiatives, specifically to:

Process your donations and issue tax receipts.
Send you neighborhood updates, newsletters, and information about upcoming events.
Review and process program registrations or volunteer applications.
Respond directly to your questions, feedback, or requests for support.
Improve our website design, resources, and outreach efforts.
Generate anonymized, aggregate statistics for grant reporting and funding compliance (individual identities are completely hidden in these reports).

3. Strict Program & Case Management Confidentiality

Neighbors in Action operates sensitive community safety and mediation programs. We maintain the highest standards of confidentiality regarding all participant data.

Any personal information, intake notes, case details, or mediation records gathered through our programs are stored on highly secure, restricted-access internal systems. This sensitive information is never shared online, nor is it disclosed to external parties or law enforcement without your explicit, written consent, unless strictly required to comply with a valid legal obligation or court order.

4. Third-Party Sharing and Data Protection

We do not sell, rent, trade, or share your personal information with external marketers or third parties.

Your data is only shared with trusted service providers who help us run our website and operations—such as our secure payment processors for donations and our email newsletter platform. These vendors are legally bound to keep your information confidential and are forbidden from using it for any other purpose.

Text Messaging SMS Privacy

If you opt-in to receive text message updates from Neighbors in Action, your phone number and consent details will not be shared with any third party or affiliate for marketing or promotional purposes.

5. Children's Privacy

Protecting the privacy of young people is central to our youth organizing and leadership programs. We strictly adhere to the Children’s Online Privacy Protection Act (COPPA). Our website is not intended to collect personal data from children under the age of 13. If a child under 13 wishes to participate in an online sign-up, we require explicit, verifiable parental or guardian consent before collecting any personal details.

6. Data Security

We implement appropriate technical security measures—including SSL/HTTPS encryption across our entire website—to protect your data from unauthorized access, alteration, or disclosure. However, please remember that no method of transmission over the internet or electronic storage is completely flawless. While we do our absolute best to protect your personal information, we cannot guarantee its absolute security.

7. Your Choices and Rights

You have complete control over your personal information. You can choose to:

Opt-Out of Emails: Click the "Unsubscribe" link at the bottom of any automated email we send you.
Opt-Out of Text Messages: Reply "STOP" to any text alert you receive from us.
Review or Delete Your Data: Contact us at any time to request a review, update, or complete deletion of the personal contact information we have on file for you.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Any updates will be posted directly to this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us at:

Neighbors In Action

7921 Flaxman Street, Houston, TX 77029

kmeier@neighborsinaction.com

(832) 804-7037